High Quality, Elegance, Durability , Home and Garden | www.homegarden.co.za*We're THE Patio Furniture experts! HomeGarden.co.za has served over five thousands of satisfied customers!    

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Ordering
  1. How to create an account?
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  10. The Holiday Season Delivery Policy
Satisfaction Guarantee  
Our Promise and Commitment
We are committed to providing you the most complete selection of quality products, at the best prices, from the most helpful product experts in the business. If we are fortunate enough to earn your business, we will do everything possible to make sure this is one of the best online retail experiences you have.

Great Products at Great Prices
We do our best every day to ensure that our prices are the best you can find anywhere*. We constantly check our prices to verify you are getting the best value. When comparing our prices with other online retailers, please make sure you are checking the total price (which includes the price of the item, shipping costs, and applicable taxes) and order processing time. We would be very surprised if you find a total price lower than ours, but let us know if you do and we'll attempt to match it at the time of purchase. We strive to bring you outstanding value and service, which means offering you great products at great prices.

*Guarantee excludes clearance/closeout items, non-retail, private sales, membership clubs, and auction websites. The Internet site must have the exact brand and model available for purchase and delivery. (Out of stock or back-ordered items are not eligible.)

How to return an item you've bought from homegarden.co.za:

Click here to submit your request for a returns and get a Merchandise Authorization Code number. Please include your order number and let us know which item(s) you are returning.

We will arrange for the return of the item to us. Please don't post it back to us, we won't be able to receive it at our office address.

3-Day Return Guarantee
Customer satisfaction is our top priority. If you are not satisfied with your purchase, you may return or exchange the item within 3 days of receipt as long as the item is returned in new, unused and resalable condition inside its original packaging. Your return will be Charged subject to restocking a 15% Handling fees and shipping fees for each individual product as noted on help page.

Special Extended Holiday Return Policy As a convenience to our customers, orders placed between November 1 and December 25 may be returned through January 31. All other guidelines apply.

Important: Please Note Special offers or guarantees are subject to change without notice. Thank you.

Return and Exchange Policy
Customer satisfaction is our top priority. We have set specific guidelines to ensure a quick and easy return and exchange process.

It is most important that you inspect the package at the time of delivery.

Ask the freight carrier for a copy of the delivery receipt.
Record the freight company's name and trailer number so we may track the order back to our vendor or warehouse.
It is your responsibility to check that all items are correct and all pieces accounted for before you sign.

If the product is damaged in shipping, you may choose to refuse the delivery. If you choose to refuse the delivery, you must note the damages on the delivery receipt.

If only part of an item is damaged, you may accept the order, note the damages, and contact us. We may be able to replace damaged pieces.

All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original payment method. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund.

If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. Please contact our Customer Care Center at info@GoldenBarley.com for further instructions on how to process your return. If there was an error on our part, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our Customer Care hours are 8 a.m. to 4 p.m. Monday through Friday and 9 a.m. to 4 p.m. Saturday and Sunday.

We will gladly refund your money - minus shipping / delivery / collection / transaction costs / producing costs and a 15% handling fee - as long as the item has not been used and is returned in its "original sealed packaging".

Return & Refund Please Click here

 
 
Help Home
  Our Help Center is designed to give you all the information you need regarding our policies and services. Browse our Help Topics to the left or our Frequently Asked Questions above and find your answer fast. If you are unable to find an answer to your query, please send us an email to info@goldenbarley.com and we will do our best to assist! or If you experience any difficulties with our website or have any suggestions, please contact us / send us an email to info@goldenbarley.com
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