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Ordering
  1. How to create an account?
  2. How to place an order online?
  3. How to track my order online?
  4. How to view my order status online?
  5. Payment Methods
  6. Banking Details
  7. Cancel or Change Order
  8. Retrieve e-Quote/Saved Order
  9. How to use discount code
  10. Why my shopping cart is empty?
  11. Order Status Notification
  12. Can I Buy a Table chairs separately?
  13. Can I Place an order via telephone?
  14. Can I add something to my order?
  15. How to save order? place order later
My Account
  1. Change password
  2. Update edit my account
  3. Forgot Password?
  4. Create an account
Shipping
  1. Delivery Policy
  2. Shipping Rates/Costs
  3. Orders Never Received?
  4. Return & Refund
  5. How to track parcel during transit?
  6. Shipping Restrictions
  7. Delivery Time
  8. Change Delivery Address
  9. When your order is delivered
  10. Calculate Shipping Cost
Customer Services
  1. Customer Services Online
  2. Invoice, POD, Packing List
  3. Parts Replacement
  4. Track Parts Replacement
  5. Request a Quote
  6. Request Brochure/Catalogue
  7. Customer Care & Support
  8. I've a problem with password/logon
  9. View products before place order?
Order Support
  1. Missing, Damaged, Faulty, Incorrect?
  2. Manual Instructions
  3. Track Order Status
  4. Track Parcel Delivery Status
  5. Orders Never Received?
Information
  1. About HomeGarden.co.za
  2. Colour Finishes
  3. Why Aluminium Furniture?
  4. Product Care & Maintenance
  5. Happy customers have to say!
  6. Bulk orders/Business Sales
  7. Why shop from us?
  8. Best Price Guarantee
  9. Satisfaction Guarantee
  10. Can I view products before order?
  11. Found it cheaper?
  12. Advanced Search
  13. Join Dealership
Policies
  1. Privacy & Security
  2. Terms of Use
  3. Products Warranty
  4. Terms & Conditions
  5. Verify Business
  6. SSL Certificate
  7. Return or Exchange Policy
  8. Packing/Sending Your Return/Exchange
  9. Electronic Communication
  10. Credit Card Payment & Security
  11. The Holiday Season Delivery Policy
Orders Never Received  
If you have tracked your order from our Order Status page and found discrepancies in the delivery date or have not received your order within 21 business days of its scheduled delivery date, please contact our Customer Service Specialists. We will research the location of your order and promptly resolve the issue.

I havenít received my order

what should I do?

If you have not received your order within 21 working days, simply email our contact centre, info@goldenbarley.com with your relevant order no. and one of our skilled agents will respond within 24 hours with an update regarding the status of your order. or

Click here to contact our customer services


The product is faulty,

what should I do?

Email our contact centre at info@goldenbarley.com with the following:
Your relevant order no. and product pertaining to that order that is faulty. Preferably 2 contact telephone noís and if possible a contact telephone no. of a relative that can be contacted if you are not available. A brief fault report of the product.

Click here to contact our customer services


My delivery arrived damaged,

what should I do?

Click here to contact our Customer Services


Something is missing from my delivery,

what should I do?

Click here to contact our customer services


The item in the box is not what I ordered, or delivery wrong order and wrong item, or carrier is deliver someone's order/box, or box missing, parcel shortage delivery, or my address or my name is wrong on the box label tag

what should I do?

Click here to contact our customer services

Please Note: Before you sign the delivery note or waybill please check total boxes with the parcel stickers barcode numbers on the box are correct, if not correct please refuse the delivery.

 
 
Help Home
  Our Help Center is designed to give you all the information you need regarding our policies and services. Browse our Help Topics to the left or our Frequently Asked Questions above and find your answer fast. If you are unable to find an answer to your query, please send us an email to info@goldenbarley.com and we will do our best to assist! or If you experience any difficulties with our website or have any suggestions, please contact us / send us an email to info@goldenbarley.com
 

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