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What Is the
Process After an Order Placed
If you've placed an order with us and would like to know what stage
it's at, you can do this very simply by logging into your account
and clicking the 'order number' section. Within 'order status', you
can opt to view any of the orders you've placed with us. Select the
relevant order. Then, when you go into a particular order, you could
be presented with one of a number of different messages, depending
on the status of your order at that particular time. For example it
could say; order placed/payment order packing/completed. Here's a
more detailed explanation of what these different descriptions mean,
in the order that you can expect to see them (if relevant of course)
This means that your order has been received successfully, (We have
received your order, Your order is currently being processed for
release to the factory floor. Once payment is received your order
will be released for production.)
Please would you kindly fax/email us the
payment confirmation so that we can release your order into
We have received your Proof of Payment and will continue processing
your order, and it will reflect on your account shortly., Your order
status will be updated to "PAID" as soon as the payment is received.
Payment Received and Release your order into production / We have
verified your order as you have settled your payment and our factory
is busy preparing/producing your order at the moment
Order Producing (8 Working Days)
Your order is processing / preparing / producing / Casting at the
Surface Processing (7 Working Days)
Your order is processing / preparing / producing at the moment.
Colour Coating (3 Working Days)
Your patio furniture is Colour Coating at the moment
Order Checking and Packing (2 Working Days)
Packing / package your order into the box(es)./
We are busy packing your furniture into box(es)
Dispatch Preparation (1 Working Day)
Your order is being packaged for delivery. Your order has been
successfully processed and will be despatched shortly. Shipping
information will follow!
At this stage the order has been sent for delivery.
Your order has been signed over to the delivery company for
shipment Your order has been shipped using Crosscape Express, and should
be delivered within 3-5 working days.
Within 24 hours, a link to track your order through the carrier's website
will appear status of page (next to Estimated Delivery Date or Tracking
Number ). Please note: it may take up to 3 business days (while the
package is In Transit) before the carrier shows detailed tracking
information on their website.
boxes parcels delivery online
Your order is Completed Production and order/parcel is shipped / Please track your
order boxes delivery status after 3 to 10 hours when you receive
tracking Number (Orders
Despatch From Our Factory to your address 3 to 5 Working Days)
to track parcel online during transit? Click here
Can't find your detailed order status? This may be
We need to finish processing your order.
You may have entered the wrong order number.
If you have paid by Cheque or wire transfer, We
may not have received your payment yet* Please try again later.
Note! It can take up to 3 working days
after you made your payment before we receive the money in our
bank account and are able to process it.
All order status / order information will be
uploaded to online order status system within 48 hours from date
of order confirmed, It can take up to 48 hours for the data to
transfer from our ordering system to the online status tool. As a
result do not be alarmed if within this timescale no record is
found, simply wait 48-72 hours and try again.
Expect Dispatch and Delivery Time :
days / Business Days From Date of Order.
All Products are Flat-packed in
boxes with assembling instructions and hardware provided.
Packing List and Invoice Will
be Attached on the one of delivery Box.
Your detailed order status will
be updated every 24 to 48 hours.
All delivers will be made during business hours,
please make sure that someone will be available to receive it.
Exporter & Importer
Customers : Your order will be shipped within 35 to 60
working days from date of Letter of
Exporter & Importer
Customers : Your Bill of Lading will be sent by our bank to
your bank and Invoice, Packing List will send by our shipping
Our Company Logo and Products
are Registered For International Trademark, Patented and Copyright
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