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The Holiday Season Delivery Policy  

Factory Annual Shutdown 2013

Due to annual year-end holidays and essential plant maintenance, please note that our manufacturing facilities will be closed from 6 December 2013, re-open on 6 January 2014

 

Final Orders for 2013 South Africa Local Only

All orders placed on/before 10 November 2013, will be despatched before 31 December 2013

 

Any orders placed between 11 November 2013 to 6 January 2014 will be despatched before 14 February 2014,

 

Order placed after 7 January 2014 will be despatched within 25 working days from date of payment, However, we will despatch and delivery your order as soon as possible!

 

We would like to take this opportunity to thank you for your loyal support throughout the year and we sincerely wish you a peaceful and wonderful holiday season and a very prosperous new year

 

During The Holiday Season

We will remain available for placing orders every day throughout the entire holiday season. However, we cannot guarantee exact delivery times after the 25th of December till 3rd of January. Delivery policies will be back to normal from the 4th of January. Should you have any questions regarding delivery or order status please contact us on the following:

 

(Before you contact us please have your online order number or waybill number on hand, so that we can process your enquire faster)

 

Order Status Tracking  www.OrderStatus.co.za

Parcel Tracking: www.TrackParcel.co.za

Customer Services: info@PatioSA.co.za

 

Special Extended Holiday Return Policy  /  Exchange Policy  / Replacement Policy As a convenience to our customers, orders placed between November 1 and December 06 may be returned / exchanged / replaced through 31 January. All other guidelines apply.

Important: Please Note Special offers or guarantees are subject to change without notice. Thank you.

 

Messages from our factory manager:

 

Dear Customers

 

Due to our production line having vast amount of orders at the moment, your order has been sent for manufacturing and is still in the production stage.

 

Please be patient, your order will be shipped as soon as possible. We apologize for any inconvenience and Thank you for your patience.

 

Due to the high volume of orders that we are experiencing, please note that all orders placed are subjected to a waiting period of 30 working days, from the date of payment.

 

Regards

 

Order Manufacturing Department

2013 May 26

 
 
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