Packing & Sending Your Return or
Exchange
To return or exchange an item, please use the form inside
your original carton for specific instructions. If you did
not receive a form or experienced delivery issues
including damage, please call our Customer Care Center for
support at
info@GoldenBarley.com.
Customer Care specialists are available 8 a.m. to 4
p.m. Monday through Friday and 9 a.m. to 4
p.m. Saturday and Sunday.
Directions:
Pack the item to be returned securely in the original
carton to avoid damage in transit. Inside the box, please include your contact information,
the order number and the reason for the return. Please use our carrier for the
exchange or return of your item and retain the tracking
number for future reference.
Please note all exchanges or returns must be received at
our facility within 7 days of
your original receipt of the item(s).
Please allow 10-20 business days
for processing after Golden Barley
receives your return. If your original purchase was by
EFT, your returned merchandise
will be credited to your original payment method. If you
paid by cheque, a refund
cheque will be sent to you. If you paid
by gift certificate, you will receive a merchandise
credit.
Original delivery charges and return shipping charges are
not refundable. Please note your item(s) may be subject to
a re-stocking fee as defined under the Return and Exchange
Policy found on the help page.
Please note that we as
HomeGarden.co.za will not accept any items back for credit
if the packaging is not complete. Box, accessories etc
Defective items may be returned for refund or replacement
subject to the following restrictions:
All products must be returned in
original condition including packaging, documentation,
warranty cards, manuals, and accessories.
Items and all custom/special orders may
only be returned for replacement and not for refund.
All returns must be shipped freight
prepaid.
Any returns found to be non-defective
are subject to a restocking fee of 15% and all non product
related fees (shipping, transaction and insurance) are not
refundable.
If unopened goods are returned within 7
days, you will receive a refund excluding transport costs.
and
handling
fee
Delivery fees not refunded for returns
or for collecting of items
15% handling fee on any goods returned,
and this must be within 7 days of you receiving the order
Please note that if your item/s are
returned and do not contain the entire package that was
shipped out, you will not receive a credit.
15% handling fee
on any goods returned Plus
shipping
/ delivery / collection / transaction costs
/ producing costs
are not refundable if products non-defective
When you click to make a
purchase with us legal obligations arise and your right to
refund of monies charged to your credit card or paid in
any other way agreed by us, are limited by our terms &
conditions. You must not make any purchase through this
site unless you understand and agree all our terms and
conditions. Once payment is made for the purchase, it is
deemed that you have read and understood the terms and
conditions for such purchase. If you have any queries
please contact us before making any purchase for any
service through this website.
Should you for any reason
wish to cancel your purchase you will be liable for a 15%
handling fee
Plus
shipping
/ delivery / collection / transaction costs
/ producing costs
are not refundable if products non-defective. You
must advise us in writing of your cancellation and any
such cancellation must be signed by the person who made
the original purchase.
7-Day
Return Guarantee
Customer satisfaction is our top priority. If you are not
satisfied with your purchase, you may return or exchange
the item within 7 days of receipt as long as the item is
returned in new, unused and resalable condition inside its
original packaging. Your return will be Charged subject to
restocking a 15% Handling fees and shipping fees for each individual product
as noted on help page.
Special Extended Holiday Return Policy As a convenience to
our customers, orders placed between November 1 and
December 25 may be returned through January 31. All other
guidelines apply.
Important: Please Note Special offers or guarantees are
subject to change without notice. Thank you.
Date Issued : 2000 January 01
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