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  11. The Holiday Season Delivery Policy
Dispatch / Shipping / Delivery:  
Season Manufacture and Despatch Time
February to July 25 Working Days
August to January 30 Working Days due to high season

All Products are manufactured in Ladysmith KZN South Africa

Dear Customers Due to our production line having vast amount of orders at the moment, if you have placed your order with us, your order has been sent for manufacturing, Please be patient, your order will be shipped as soon as possible. We apologize for any inconvenience and Thank you for your patience. Due to the high volume of orders that we are experiencing, please note that all orders placed are subjected to a waiting period of 25 working days, from the date of payment.

Delivery Times From Factory Ladysmith to Your Door:

State/Province

Transit Time
Gauteng +-2~5 Working Days
KwaZulu Natal +-2~5 Working Days
Eastern Cape +-3~5 Working Days
Free State +-3~5 Working Days
Limpopo +-2~5 Working Days
Mpumalanga +-3~5 Working Days
North West +-3~5 Working Days
Northern Cape +-3~5 Working Days
Western Cape +-3~5 Working Days

  • Products are shipped using our courier company. They will ship to any physical address within South Africa.

  • Refused or undeliverable shipments will be subject to a restocking fee of 30%, in addition to applicable shipping, transaction and insurance fees.

  • All Products are Flat-packed in boxes with assembling instruction manual and hardware provided.

  • All prices include VAT14%

  • Invoice and Packing List will attach with delivery boxes, you can find it in the box

  • We only deliver to ground floor (no balconies/2nd floors)

  • If there is a product that requires an extended delivery time, we will phone to notify you. Items with extended delivery times are shipped as soon as they become available from the manufacturer with your approval.
  • Delivery Methods & Restrictions
    Door-to-door (8am-5pm, Mon - Fri)
    Parcels delivered by courier between 8am and 5pm, Monday - Friday. Submit a street address and select door-to-door as you delivery method when you reach Checkout. The delivery will be made during business hours, please make sure that someone will be available to receive it. Please feel free to contact us should you have any further questions regarding shipping, delivery and stock availability.
  • When your order is delivered click here for more
  • Why my order delivery within 25 working days?
    We are the Patio Furniture Manufacturer, many orders received everyday from customers in South Africa and from Overseas (Export Orders),
    So we have to prudently inspect every individual part/order/product, in order to check all the parts are correctly made & packed before we can delivery your order, that's why your order delivery time is 25  working days. However, We appreciate your patience, All Products are Manufactured in South Africa,
    We are not shops or retailer stores, so we do not carry stocks, all orders are made by order, because we have a lots of different products, parts, and coloursPrevious
 
 
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