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Our Promise and Commitment
We are committed to providing you the most complete
selection of quality products, at the best prices, from
the most helpful product experts in the business. If we
are fortunate enough to earn your business, we will do
everything possible to make sure this is one of the best
online retail experiences you have.
Great Products at Great Prices
We do our best every day to ensure that our prices are the
best you can find anywhere*. We constantly check our
prices to verify you are getting the best value. When
comparing our prices with other online retailers, please
make sure you are checking the total price (which includes
the price of the item, shipping costs, and applicable
taxes) and order processing time. We would be very
surprised if you find a total price lower than ours, but
let us know if you do and we'll attempt to match it at the
time of purchase. We strive to bring you outstanding value
and service, which means offering you great products at
great prices.
*Guarantee excludes clearance/closeout items, non-retail,
private sales, membership clubs, and auction websites. The
Internet site must have the exact brand and model
available for purchase and delivery. (Out of stock or
back-ordered items are not eligible.)
How to
return an item you've bought from homegarden.co.za:
Click here to
submit your request for a returns and get a Merchandise
Authorization Code number. Please include your order
number and let us know which item(s) you are returning.
We will arrange for the return of the item to us. Please
don't post it back to us, we won't be able to receive it
at our office address.
7-Day
Return Guarantee
Customer satisfaction is our top priority. If you are not
satisfied with your purchase, you may return or exchange
the item within 7 days of receipt as long as the item is
returned in new, unused and resalable condition inside its
original packaging. Your return will be Charged subject to
restocking a 15% Handling fees and shipping fees for each individual product
as noted on help page.
Special Extended Holiday Return Policy As a convenience to
our customers, orders placed between November 1 and
December 25 may be returned through January 31. All other
guidelines apply.
Important: Please Note Special offers or guarantees are
subject to change without notice. Thank you.
Return and Exchange Policy
Customer satisfaction is our top priority. We have set
specific guidelines to ensure a quick and easy return and
exchange process.
It is most important that you inspect the package at the
time of delivery.
Ask the freight carrier for a copy of the delivery
receipt.
Record the freight company's name and trailer number so we
may track the order back to our vendor or warehouse.
It is your responsibility to check that all items are
correct and all pieces accounted for before you sign.
If the product is damaged in shipping, you may choose to
refuse the delivery. If you choose to refuse the delivery,
you must note the damages on the delivery receipt.
If only part of an item is damaged, you may accept the
order, note the damages, and contact us. We may be able to
replace damaged pieces.
All products properly returned under this policy are
eligible for a refund, which may include an in-store
credit or credit to the original payment method. We will
credit you for the total purchase price, upon receipt of
the product, less any applicable restocking fees. If you
are returning a product that was originally purchased with
a gift certificate, you will receive an in-store credit as
your refund.
If you are returning a product that was given to you as a
gift, you will receive an in-store credit as your refund.
Please contact our Customer Care Center at
info@GoldenBarley.com for further instructions on how to
process your return. If there was an error on our part,
please call us within 30 days and we will send you the
correct product, replacement product, or replacement parts
at no cost to you. Our Customer Care hours are 8 a.m. to 4
p.m. Monday
through Friday and 9 a.m. to 4 p.m. Saturday and
Sunday. We will
gladly refund your money - minus shipping
/ delivery / collection / transaction costs
/ producing costs and a 15%
handling fee - as long as the item has not been used and
is returned in its "original sealed packaging".
 Return
& Refund Please Click here
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