Telephone:
All queries via email can
be answered to a higher quality level than telephone calls, as the
call centre agents may need to look up information on your order and
may therefore require a bit of time to resolve your query.
Our Call Centre will not answer
your call if your phone number is display as private number or no
number.
Please include
Invoice Number,
Online Order Number,
Waybill Number
or Quotation Number
on any communicate/correspondence with Golden Barley
HomeGarden.co.za,
General / Products Enquiries:
For all queries related to HomeGarden.co.za Due to the volume of
emails received on a daily basis, all queries will be answered within
8 hours.-
info@GoldenBarley.com
Payment Confirmations:
Where you send your payment confirmations. Please include your order
number in the subject line so that we may quickly identify your order.
or you can fax your proof of payment to
086 561 3290,
We prefer to have all payment confirmations emailed to us as we have
found it to be more reliable than a FAX.-Account@GoldenBarley.com
Queries about your order:
Queries related to an order you have already placed. All queries
will be answered within 10 hours. Please include your ORDER NUMBER in
the subject line, otherwise our system will automatically delete
it and will therefore never reach the call centre. You can at any time
check the
status of your order by clicking "My
Account" at the top of the screen and then click the "Order
Number" tab and then click on the order you wish to see the status of.-order@GoldenBarley.com
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